BQCIS — Service Levels & SLA
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Every client operates with different timelines, risk profiles, and reporting expectations.
BQCIS offers structured Service Levels & Service Level Agreements (SLA) designed to match the pace and complexity of your operations.
Each SLA is backed by quantifiable Key Performance Indicators (KPIs), giving clients assurance that deliverables are not only promised — they are measured.
Express Service
Designed for urgent transactions and high-turnover cargoes.
- Inspection scheduling within 24–72 hours.
- Basic lab panels (density, water, sulfur) with next-day reporting.
- Dedicated inspector allocation and priority lab testing slots.
Standard Service
Suited for routine shipments and refinery throughput monitoring.
- Predictable scheduling with multi-day advance booking.
- Full laboratory panels with compliance certificates.
- Consolidated reports supporting trade finance & customs clearance.
Complex Programs
Built for multi-stream, multi-location, and seasonal high-volume operations.
- Ship-to-ship (STS) transfers and custody + calibration oversight.
- Cross-border inspection programs with multiple operators.
- Integrated KPI dashboards via the Digital Assurance Hub.
Key Performance Indicators (KPIs)
- Volume Variance — Tolerance thresholds tracked per custody transfer.
- Timeliness — Express jobs reported next-day; standard reports within agreed SLA.
- Sample Integrity — Retention & seal compliance verified at umpire labs.
- Non-Conformities — Metrics monitored per 10 liftings for continuous improvement.
Explore Related
Compliance & Standards References
- ISO 9001 — Quality management in SLA delivery
- ISO 45001 — Safety protocols
- ASTM Methods — Laboratory performance verification
- Digital Assurance Hub — SLA dashboards & KPI tracking
- Case Studies — SLA performance in real-world scenarios