Driving Improvement Through Effective Problem Solving
When supplier performance or audits reveal non-conformities, an effective Supplier Corrective Action Request (SCAR) process ensures that issues are properly investigated, addressed, and resolved. It is a structured mechanism to communicate issues, define responsibilities, and verify sustainable corrective actions.
The process begins with defining the problem, requiring the supplier to perform a root cause analysis (RCA), propose corrective and preventive measures, and implement the plan within a set timeframe. Follow-up verification ensures closure and long-term effectiveness.
BQCIS partners with organizations to manage and verify the SCAR lifecycle—reviewing supplier RCA adequacy, validating corrective actions, and performing follow-up verification audits. This structured oversight ensures a closed-loop improvement system that strengthens reliability and accountability across the supply chain.
Key SCAR Process Activities
Key Benefits of a Formal SCAR Process
Address Root Causes
Moves beyond surface-level fixes by requiring root cause validation and preventive control verification.
Prevent Recurrence
Ensures lasting improvement by mandating corrective and preventive action verification, not just short-term containment.
Drive Supplier Improvement
Reinforces accountability and continuous performance enhancement through structured supplier engagement.
Provide Documented Evidence
Creates traceable, auditable records of how supplier issues were resolved and verified, strengthening compliance assurance.
Success Story
SCAR Process Resolves Recurring Quality Non-Conformity
A manufacturer faced repeated component rejections from a long-term supplier due to recurring dimensional issues, despite multiple informal corrections.
BQCIS guided the supplier through a structured SCAR cycle: problem definition, RCA validation, corrective action planning, and follow-up verification. The corrective measures included fixture recalibration and operator requalification.
Post-implementation verification confirmed elimination of recurring defects. The SCAR process reinforced continuous improvement and strengthened supplier reliability for critical parts.