Demonstrating Excellence in Service Delivery
In service industries, the quality and consistency of delivery processes are essential for customer satisfaction and operational success. Unlike products, services are intangible and variable — making structured process control critical.
Service Process Certification audits your workflows against recognized standards, best practices, or custom criteria. It ensures your service operations are defined, standardized, and managed to consistently meet expectations.
BQCIS certifies service systems across diverse industries — from IT service management and logistics to professional and public services — providing the assurance of reliability, transparency, and continual improvement.
Key Service Process Audit Activities
Key Benefits of Service Process Certification
Ensure Consistent Service Delivery
Creates uniformity in service execution across departments or regions, ensuring predictable and repeatable outcomes.
Improve Customer Satisfaction
Aligns service goals with customer needs, enhancing experience, loyalty, and trust in your brand.
Increase Operational Efficiency
Streamlines processes, eliminates redundancy, and strengthens communication between service teams.
Provide Market Differentiation
Demonstrates transparency and quality assurance, providing a measurable competitive edge in service delivery markets.
Success Story
Call Center Certification Enhances KPI Performance
A large customer support center faced inconsistent service levels, long resolution times, and falling satisfaction scores.
BQCIS audited their customer service processes, training systems, and SLAs against recognized standards (ISO 18295), identifying improvement areas and implementing corrective actions.
After certification, the center achieved a 25% improvement in service consistency and a 17-point increase in customer satisfaction metrics within six months.